RETURNS & EXCHANGES

We are happy for our customers to exchange unworn items for an alternate size or for change of mind within 7 days of receiving your order, excluding our earrings (due to hygiene health and safety regulations) or sale items of 15% off and more.

You are only entitled to a refund on any item if you have received an item with a manufacturing fault or an item that does not match your order.

To be eligible for a store credit, you must complete the customer information form on our contact page within 7 days of receiving your order, with a photo of the item and the reason for return. Please allow 1-3 working days for us to process your request. 

Once your return is received, we will advise if you are eligible for a store credit (in the form of a gift card of the value of the item(s) paid from the original order). The gift card is valid for 12 months from the issue date. 

 

YOUR RETURN MUST

  • Be unused, unaltered and in original condition
  • Have no signs of scratches or dents
  • Packed in the original jewellery box or pouch
  • Reach us within 30 days from the date of receiving your parcel.  

 

RETURN & EXCHANGE POLICY

  • We do not pay for returns to be shipped back to Baydr.
  • We reserve the right to deny unreasonable exchanges. 
  • Earrings can not be exchanged due to health and safety regulations, we will not make any exceptions, as this is to protect the health of our customers.
  • Tarnishing is not considered a fault, as our jewellery must come into contact with chemicals for tarnishing to occur, see our care guide for more information.

 

RETURNS & EXCHANGE PROCESS

  • Proof of purchase must be supplied with your email request, in the form of an invoice or order number. 
  • You are responsible for returning the product in its original condition. It must be unworn in the original packaging. 
  • Baydr will inspect the product on its return, and we reserve the right to refuse exchange should we evaluate the product to not be in the original condition. 
  • For international exchanges & returns, you must mark on the courier company’s consignment that the product is for exchange so as to avoid any customs duties and taxes. 
  • Please note - it is the customer’s responsibility to return the item to us safely. We cannot be responsible for any lost items or any damage to the product through the postal service. 
  • Please wrap the product in bubble wrap to avoid damage and send the product with tracking. 

 

FAULTY ITEMS POLICY

We take care to quality check all our items, however occasionally there may be a fault we did not find or mis-packaged your order.

Please note that wear and tear in the course of normal use is not considered a manufacturing fault. Our jewellery is hand made from precious metals that naturally oxidise and change in time and this is not considered a manufacturing fault. Additionally, loss of stones or breaking and chipping due to mishandling is also not considered a manufacturing fault. 

We also do not accept any returns for tarnished metal that has occurred due to wear or that has come into contact with chemicals of any kind, this includes perfume, moisturisers, hair products and skin care. Please ensure you clean your jewellery with a soft cloth and handle your jewellery with clean hands. 


We are also unable to accept returns if in our opinion, you have not taken appropriate care of your purchased item as per our instructions outlined on our care cards, and on our website.

If you have any return questions, feel free to ask us through our contact page.